Returns & Refund Policy – Redragon.pk

Last Updated: August 12, 2026

At Redragon.pk, we want you to have a smooth and reliable shopping experience. We carefully inspect and pack our products before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product, please contact us so that we can assist you with the return, replacement, or refund process.

By placing an order on https://redragon.pk/, you agree to the terms outlined in this Returns and Refund Policy.

1. Return Eligibility

We accept returns in the following situations:

  • You received a wrong product.
  • The product arrived damaged during delivery.
  • The product is defective upon arrival.
  • The product is missing parts or accessories that were included in the original package.
  • The product received does not match the product ordered.

To be eligible for a return, the product must generally:

  • Be reported to us within 7 days of delivery.
  • Be in its original condition.
  • Include the original packaging, accessories, manuals, cables, and other included items.
  • Include the original invoice or order details.
  • Not show signs of misuse, physical damage, liquid damage, unauthorized repair, or modification.

2. Products Damaged During Delivery

Please inspect your package when you receive it.

If the product or its packaging appears damaged, please take clear photographs or a video of the package and product before using the item and contact our customer support as soon as possible.

For a damaged product, we may request:

  • Order number
  • Product name/model
  • Photos of the product
  • Photos of the packaging
  • Unboxing video, where available
  • Description of the issue

This information helps us investigate the issue with the courier and determine the appropriate solution.

3. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

After verification, we will arrange the appropriate solution, which may include:

  • Replacement with the correct product; or
  • Refund where replacement is not available.

If the wrong product was sent by Redragon.pk, we will provide instructions regarding its return.

4. Defective Products

If your product is defective when received, please contact us within 7 days of delivery.

Our team may perform basic troubleshooting to determine whether the issue is caused by a product defect, compatibility issue, incorrect installation, or another factor.

If the product is confirmed to be defective, we may offer:

  • Product replacement;
  • Repair under applicable warranty terms; or
  • Refund where replacement or repair is not possible.

For products covered by manufacturer warranty, warranty claims may be handled according to the applicable Redragon/manufacturer warranty terms.

5. Change of Mind / Unwanted Products

Returns due solely to a change of mind, personal preference, incorrect selection, or compatibility issues may not be accepted, particularly for products that have been opened, activated, installed, or used.

Before purchasing, please carefully check:

  • Product specifications
  • Compatibility
  • Dimensions
  • Connectivity
  • Supported platforms
  • System requirements

If you are unsure whether a product is compatible with your PC or gaming setup, please contact our support team before placing your order.

6. Non-Returnable Conditions

A return may be rejected if the product:

  • Has been physically damaged after delivery.
  • Shows signs of misuse or abuse.
  • Has liquid damage.
  • Has been modified or repaired by an unauthorized person.
  • Has missing accessories or components.
  • Has been intentionally damaged.
  • Is returned without its required original packaging.
  • Has been damaged because of incorrect installation or use.
  • Has normal cosmetic wear resulting from use.
  • Is outside the applicable return period.

Warranty conditions may vary depending on the product and manufacturer.

7. Return Shipping

If the return is approved because Redragon.pk sent the wrong product or the product arrived damaged/defective, we will provide instructions regarding the return shipment.

For other approved returns, return shipping costs may be the customer’s responsibility.

Please do not send a product back without first contacting our customer support and receiving return instructions.

8. How to Request a Return

To request a return, please contact us with the following information:

Website: https://redragon.pk/
Phone: 03 111 343 343

Please provide:

  1. Your name
  2. Order number
  3. Product name/model
  4. Date of delivery
  5. Reason for return
  6. Photos/videos showing the issue, if applicable

Our team will review your request and provide further instructions.

9. Inspection and Approval

Once we receive the returned product, our team may inspect it to verify the reported issue and ensure that it meets the applicable return conditions.

Approval of a return does not automatically guarantee a refund. The final resolution will depend on the condition of the product and the reason for the return.

If the returned product does not meet our return requirements, we may reject the return or provide an alternative resolution where applicable.

10. Refund Policy

If a refund is approved, the refund amount will depend on the circumstances of the return.

A refund may be provided when:

  • The wrong product was delivered and replacement is unavailable.
  • A confirmed defective product cannot reasonably be replaced or repaired.
  • An approved return meets our refund requirements.
  • The ordered product is unavailable and an alternative solution cannot be provided.

Refunds may exclude certain delivery or return charges where applicable.

11. Refund Processing Time

Once a refund has been approved, we will initiate the refund according to the applicable payment method and processing procedures.

The time required for the refunded amount to reach you may vary depending on the payment method, bank, payment provider, or other financial institution involved.

Redragon.pk is not responsible for delays caused by third-party payment providers or banks.

12. Replacement Policy

Where possible, an eligible defective, damaged, or incorrectly supplied product may be replaced with the same model.

If the exact product is unavailable, we may offer:

  • A similar replacement;
  • Store credit; or
  • A refund,

depending on the circumstances and availability.

13. Warranty Claims

Some Redragon products may be covered by a manufacturer’s warranty.

Warranty coverage, duration, exclusions, and claim procedures may vary depending on the product.

Warranty generally does not cover damage caused by:

  • Physical abuse
  • Liquid or moisture
  • Improper installation
  • Unauthorized modification
  • Unauthorized repair
  • Electrical damage caused by improper use
  • Accidental damage
  • Normal wear and tear

Please check the warranty information supplied with your product or contact our support team for assistance.

14. Sale and Promotional Products

Products purchased during promotional campaigns, sales, clearance offers, or special discounts remain subject to the applicable return and warranty conditions.

A promotional discount does not automatically remove applicable warranty rights; however, certain promotional or clearance products may have specific terms that will be communicated at the time of purchase.

15. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

An order may not be cancellable once it has already been processed, dispatched, or handed over to the courier.

If an order has already been shipped, you may need to follow the applicable return procedure.

16. Important Compatibility Notice

Gaming peripherals and PC components can have specific compatibility requirements.

Before purchasing products such as:

  • Gaming Keyboards
  • Gaming Mice
  • Gaming Headsets
  • Gamepads
  • CPU Coolers
  • PC Cases
  • Power Supplies
  • Gaming Monitors
  • RGB Cooling Fans

please ensure that the product is compatible with your existing hardware.

If you need assistance, contact our team before placing your order.

17. Contact Us

If you have questions about returns, refunds, replacements, or warranty claims, please contact us:

Redragon Pakistan
Website: https://redragon.pk/
Phone: 03 111 343 343

We are committed to helping our customers resolve genuine product and order-related issues as quickly as possible.

18. Policy Updates

Redragon.pk reserves the right to update or modify this Returns and Refund Policy when necessary.

Any changes will be published on this page with an updated revision date.