Redragon K582 SURARA PRO Mechanical Gaming Keyboard

If you received a product that is not what we have described in our catalog, please inform us immediately & return the product, we will refund/exchange your purchase.

Refund Method and timing:

With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.

For returns, you are responsible to ship us faulty unit with complete packaging and accessories at our customer care center. Once we receive your return, we will process it within 3–5 business days after inspecting the condition and fault of the product. We will refund your original purchase price (excluding delivery charges). Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account.

Returns info:

The contents and packaging of the product should remain intact. Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, or scratched may be denied a return. Please return items with all accessories and packaging. If you do not, we may either deny the return.

Reimbursements on returns lacking proof of purchase may be denied or limited.

Please read product descriptions carefully before deciding to buy the product. Return or exchange of products is not applicable if the product has no issues. Change of mind is not applicable.